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1.1rem;border-radius:var(--radius);font-size:.88rem;font-weight:600;opacity:0;transform:translateY(10px);transition:all .25s ease;pointer-events:none;z-index:200}.save-toast.visible{opacity:1;transform:translateY(0)}@media (max-width: 700px){.setting-row{flex-direction:column;gap:.75rem}.setting-control{width:100%}}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#0009;z-index:300;display:flex;justify-content:center;align-items:center}.modal-box{background:var(--bg-raised);border:1px solid var(--border);border-radius:var(--radius-lg);padding:1.75rem;width:min(480px,90vw);max-height:85vh;display:flex;flex-direction:column;animation:fadeSlideUp .2s ease}@keyframes fadeSlideUp{0%{opacity:0;transform:translateY(12px)}to{opacity:1;transform:translateY(0)}}.modal-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:1rem}.modal-header h2{margin:0;font-size:1.1rem}.modal-close{background:none;border:none;color:var(--text-dim);cursor:pointer;font-size:1.5rem;padding:.25rem;line-height:1;width:auto}.modal-close:hover{color:var(--text)}.modal-footer{display:flex;justify-content:flex-end;gap:.5rem;margin-top:1rem}@media (max-width: 768px){.container{padding:1.25rem}h1{font-size:1.6rem}.nav-inner{padding:0 1.25rem}.grid-2,.grid-4{grid-template-columns:1fr}}
